Product Updates
Just launched! Get customer bug videos w/o private data
Clear & async bug capture w/ built-in privacy
Product Updates
Just launched! Jam with your customers in Zendesk, Intercom, HubSpot + more
Send a link, get a Jam with the support ticket attached
AI Speedrun
How Givebutter Uses AI to Handle 60% of Support Tickets
Givebutter's support team now uses AI to deflect 60% of inbound requests, here's how they pulled it off!
AI Speedrun
Taskrabbit CTO Scott Porad on Building with AI
"The next decade of software development won’t be defined by how much code AI can write, but by how confidently humans can ship it."
AI Speedrun
Inside Gong's AI Stack w/ Chief R&D Officer Ohad Parush
Ohad shares how AI has become a peer programmer & how engineers are learning faster than ever before.
AI Speedrun
How AI is changing Customer Success w/ Alex Turkovic
Sr. Director of Customer Experience at Belfry, on how AI is changing the way CX teams operate.
AI Speedrun
How Merge uses AI (w/ Co-founder & CTO Gil Feig)
Highlights from our conversation w/ Gil Feig on the AI Speedrun podcast.
CX Guides
How is AI Changing Customer Support in 2025?
How AI is changing the customer support function, how leading platforms compare, and how to implement them in a real support operation.
AI Speedrun
How Wix Builds with AI, with Chief Architect Yoav Abrahami
How Wix engineering uses AI to build software faster.
AI Speedrun
Making Support More Technical: Appcues’ Ricky Perez on the Future of AI in Customer Support
Highlights from our conversation with Ricky Perez, Director of Support at Appcues, on how AI is changing CX.
AI Speedrun
How Vanta Builds with AI, with VP of Engineering Iccha Sethi
Highlights from the AI Speedrun podcast, Iccha Sethi (VP Eng at Vanta) shares how her team builds with AI.
AI Speedrun
How Vercel Uses AI w/ VP of Eng Lindsey Simon
How AI is accelerating engineering velocity at Vercel, shaping hiring, and the shift to personal software.
AI Speedrun
How Monday.com Builds AI Products That Teams Actually Use
We spoke to Or Fridman, AI Group PM at Monday.com, to learn how his team builds with AI.
Building Jam
Figma→Video AI workflow
How we use AI to animate real iOS product screens for feature launches.
AI Speedrun
How AI Impacts Customer Support, with Productboard’s Head of Global Support
Highlights from the AI Speedrun podcast, Pavel Malyshev (Head of Support at Productboard) shares how his team uses AI.
AI Speedrun
Beyond the Hype: Honeycomb's CTO on How AI Really Impacts Engineering Teams
How Honeycomb uses AI to accelerate engineering velocity.
AI Speedrun
How Incident.io Builds with AI (w/ CEO Stephen Whitworth)
Deep dive into the current state of AI at incident.io & what it was like building their first AI features.
Product Updates
Launching today! Report bugs from mobile, fast
Meet Jam for iOS, the first screen recorder made for bug reporting on mobile.
Engineering
Recording Links: The Nitty Gritty Details Behind Today's Launch
Behind the scenes of how we built the first magic link for bug reports!
AI Speedrun
How Intercom Builds with AI, with CTO Darragh Curran
We spoke to Intercom’s CTO Darragh Curran to find out how his team actually uses AI.
Customer Stories
How Visor Ships Features 30% Faster with Jam
"Jam works for us because everyone at the company is building, fixing, QAing the product together. You need a tool that can move as fast as you do."
How companies using Jam are saving six figures annually
While we've always been delighted to hear from customers that Jam makes debugging faster and easier, we wanted to put concrete numbers behind Jam’s impact to make sure we’re building a product that really makes a meaningful difference for them. We worked closely with our customers
Engineering
How We Built Video Annotations w/ tldraw
Jam engineers: Max, Aidan, and Rui get into the technical details of implementing the tldraw library.
Building Jam
Getting Ready to Launch New Blur Tool! (Figma Tour)
We’re getting ready to release Jam’s newest feature, the blur tool! We can’t wait for you all to try it, so this week we’re showing you everything.
Building Jam
9 lessons we learned building Jam in 2024
5 million Jams created by 170k of you 💜 what a year!