How Jam helps Ramp save 100+ hours of design time with faster bug reporting

Ramp is one of the fastest growing fintech startups of all time. The finance and automation platform saves businesses of all sizes time, money, and headaches. They make it easy to manage expenses, invoices, accounts payable, and more — whether it’s corporations with thousands of employees, or SMBs.

In just 5 years, Ramp has grown to 25,000+ customers, and powers $35 billion in non-payroll spend each year. That’s 35% of Delaware’s entire GDP! Last summer, the company became one of the fastest startups ever to reach $300 million in annual revenue run rate. 

How? By building a product that is not only useful, but that people love to use. There’s no room for error when you’re responsible for $35 billion! Even a small issue could impact millions of people. Things need to work not just fast, but immediately.

Recently, we caught up with Diego Zaks, Vice President of Design at Ramp, to learn how Jam helps their lean team ship fast, with unbeatable quality. 

The challenge

Getting detailed bug reports without wasting anyone’s time

When you walk into the Ramp offices in the Flatiron District of NYC, you’re greeted with a counter of “days Ramp has been around”. It’s the company culture — one where velocity is priority, quality is existential, and the question always is “what can I do today?”.  

Business financials are not everyone’s favorite, yet Ramp has built a brand and product their users love. The team at Ramp is dedicated to making what some would deem boring, a delightful experience with thoughtful design. 

But, maintaining this level of quality was a tedious process for the design and engineering teams. A simple bug report involved capturing screenshots, reproducing issues, and wasting time back-and-forth in Slack or emails to explain the problem.

“The biggest time drain was trying to describe or recreate bugs that were difficult to capture. If you can’t get it to happen again, you think it might not happen again. But it definitely happens again.”

Ramp needed a way to simplify bug reporting, reduce time spent on ticket creation, and ensure engineers had all the context to fix bugs quickly.

The solution

Bug reports in seconds with all the context engineers need

With Jam’s browser extension anyone at Ramp can report bugs in one click, without needing to explain or recreate issues. It automatically captures a snapshot of the problem, complete with network requests, console logs, screen size, repro steps, and more.

For Diego and the design team, this has been a game-changer.

“Now, if I see something wrong, I just point at it, and it’s done in seconds. No need to explain anything. All the details are automatically sent to the right person, and they can fix it.”

Jam’s simplicity made it an easy choice for Diego’s team: 

• Browser extension so non-technical teammates can report bugs in 1 click
• Slack integration for easy ticket sharing and tracking
• Instant replay to report hard-to-capture bugs after they happen
• Automatic dev context for engineers to fix bugs without back and forth

The outcome

100+ hours of EPD time saved

Since adopting Jam, Ramp’s design team has created over 1,200 instant bug reports, significantly improving the efficiency of their bug reporting process.

“We save about 5 minutes per bug report on average, and when you multiply that across 1,200 tickets, we’re talking about 100 hours of time saved.”

Even for more complex bugs that previously took 15-20 minutes to describe and reproduce, Jam’s ability to retroactively capture issues reduces the time to seconds! 

“One of the most useful features Jam has is that I can go back in time and show something that didn’t work, instead of trying to replicate it.”

Not only are bugs being reported and fixed faster, but the time saved on bug reporting allows Ramp’s design and engineering teams to focus on building new features and improving customer experiences.

According to Diego, Jam has also raised Ramp’s overall quality bar, even more.

 “Jam allows us to report even the smallest issues. Now, nothing is too small to fix, and that makes a huge difference in the overall quality of our product.”

Building for the future with Jam

With over 30 users across Ramp’s engineering, product, and design teams, Jam has become an essential tool in their product development process.

“Whenever I see someone reporting a bug or doing QA without Jam, I immediately fix that. I can’t have anyone at Ramp wasting their time.”

Ramp is constantly iterating and delivering new features - at incredible speed! By empowering everyone on the team to report bugs with all the necessary context, Jam has saved Ramp hundreds of hours while maintaining the speed and quality they’re known for.