Building Jam

How to always stay on top of customer feedback

Customer feedback is a gift. What happens when this valuable feedback is lost in the noise? You lose an opportunity to improve your product and make your customers happy. At Jam, we are maniacal about customer satisfaction. Here’s how we do it: The first step is to make sure

Building Jam

How to spin up recruiting at your early-stage startup, the Jam recruiting playbook

When we needed to recruit our first hires at Jam, after we exhausted asking everyone we knew for recommendations, we weren’t sure where to go from there. Do we just post on LinkedIn? Do we work with a recruiting agency? Is TopTal or Hired the way to go? We

Building Jam

8 tips for building a fast-paced remote startup culture

Building a remote startup isn't easy. How do you build a fast-paced, collaborative culture when everyone is remote? At Jam, we've learned a lot about how to build a remote startup over the past two years. Here are some of our favorite tips and tricks for creating a thriving remote