Interviews

Q&A with Nitzan Goldenberg from SeatGeek on must-have tools as a QA leader

Each week we talk to people within our network to learn about how they work, their processes, tools they use, and things that inspire them. It's an opportunity to get a sneak peek into how other builders and makers do their jobs. So you might get inspired and

 

Building Jam

How to always stay on top of customer feedback

Customer feedback is a gift. What happens when this valuable feedback is lost in the noise? You lose an opportunity to improve your product and make your customers happy. At Jam, we are maniacal about customer satisfaction. Here’s how we do it: * The first step is to make sure

 

Building Jam

How to spin up recruiting at your early-stage startup, the Jam recruiting playbook

When we needed to recruit our first hires at Jam, after we exhausted asking everyone we knew for recommendations, we weren’t sure where to go from there. Do we just post on LinkedIn? Do we work with a recruiting agency? Is TopTal or Hired the way to go? We

 

Building Jam

8 tips for building a fast-paced remote startup culture

Building a remote startup isn't easy. How do you build a fast-paced, collaborative culture when everyone is remote? At Jam, we've learned a lot about how to build a remote startup over the past two years. Here are some of our favorite tips and tricks for

 

9 things not to do in a customer call

First time customer calls can be intimidating. You are hopping on a zoom and trying to convince someone else that there’s a better way to do things. I've done over a 1000 customer calls in the last 4 years. I learned the hard way about the big

 

Product Management

The Pizza-Lover's Guide to Knowledge Management Tools

The world is full of great documentation tools. After 10 years of bouncing around nearly all of them, I’m here to give you an overview of some of my favorites as they compare to Pizza. The Pizza Framework As a product manager, a significant portion of my job is

 

My favorite lesser known tools for startup founders

Hey startup founders! Here are my favorite lesser-known tools that I use and rely on as a founder. What are yours? Journey - for creating awesome presentations really fast Hireflow - for automating reaching out to potential candidates right from their Linkedin profiles Daily Toast - my favorite standup timer

 

Product Management

How to run a retrospective (remotely)

Retrospectives can be an incredibly important part of any product team's process. At Jam, we do 15-30 minute retrospectives after every major feature ships, and after every production incident. Retrospectives have had incredible impactful at Jam. Many of the ways we do things now are a direct result

 

Product Management

The best free bug reporting template for QA and PMs

Bug reporting is an essential part of any product development process but doing it effectively is often easier said than done. Finding and logging bugs improperly can bug your development team big time if you aren't careful. Bug reporting templates can go a long way towards saving time

 

QA

Smoke testing vs. sanity testing: the easiest guide to understanding the difference

Perhaps this is your first product, or perhaps it's your 100th. Either way, it's testing time, baby! But testing time is tricky if you aren't familiar with the nomenclature developers and QA testers use in product development. Two of those terms are "smoke

 

QA

The simplest guide to creating a traceability matrix for QA

How to create a simple traceability matrix and why you would want to do so in the first place.

 

Engineering

Top 15 picks: Chrome extensions for developers

There are tons of tools out there to help developers be more productive and simplify workflows. But, not all are made equal. The devtools landscape is shifting from utilitarian products, to productivity tooling that not only works, but is easy to use and designed with craftsmanship. In short, the developer

 

QA

5 best Chrome extensions for QA

QA can be a tedious task, but fortunately, there are many tools that make it a lot easier. Chrome extensions for developers, in particular, go a long way to taking the frustration out of QA. Here are our top picks for the 5 best Chrome extensions for QA. 👇 #1 BugMagnet

 

Product Management

Your ultimate guide to user acceptance testing (UAT)

The phrase "test, test, test" is thrown around so much that it's become a bit of a cliche. But there is a rationale behind the phrase's popularity. Testing is vital for software development teams (even if it's a bit of a drain!

 

Project Management

Scrum explained: the easiest understandable guide to scrum

You can't go to a dev conference, read most companies' LinkedIn posts, or watch anything about project management on YouTube without hearing the word "scrum" thrown around. "Scrum" is without a doubt a buzzword, but it's more than just a future-oriented

 

Design

5 must-have Chrome extensions for designers

There are so many great Chrome extensions for designers now. The thing is, with so many extensions out there, how can you know which ones are “meh” and which ones are great? We tried them all so you don't have to! 😅 Here's our 5 must-have Chrome

 

QA

What is regression testing?

Here's everything you need to know about regression testing.

 

Project Management

Scrum vs. kanban: ultimate guide

As a developer, you know the importance of getting work done—not just on time, but efficiently too. However, it’s not always as simple as sitting down and getting through the project from A to Z. With the rise of Agile methodology, Scrum and Kanban have been two of

 

Project Management

Choosing an issue tracker: Jira vs. Asana

Jira and Asana are company names that you’ve probably heard more than once, especially if you work in project management or as part of a marketing team. Both are great project management software options with different reasons to want to use them. If you’re curious about which one

 

Project Management

How to set up templates in Jira? — the ultimate easy guide

When it comes to project management software, Jira is widely considered one of the best tools around. It’s endorsed by a whopping 65,000 organizations worldwide, including the big-shots like Cisco, Spotify, Square, eBay, and Airbnb. Although Jira is well-known for its ability in issue tracking, people still find

 

Product Management

How to run a bug bash

No matter how much planning, documentation, and overtime you do, no product is ever perfect straight away. In the pursuit of perfection, teams hunt for any errors that might interrupt the user experience — broken links, functions that don't do what they are meant to, buttons that lead people

 

QA

How to write test cases

After months of late nights, endless cups of coffee, and countless meetings, your product is (finally! 😅) nearly ready for release. The next item on your do-to list is product testing. That's where test cases come in, they are your checklist for thorough testing. Though test cases aren'

 

Product Updates

Launching today! Send screenshots to Slack, crazy fast 👇

This just landed – next time you spot a bug: 1. Click Jam 2. Screenshot/Record 3. Send it to any channel or DM – all without leaving the tab you’re on! 🥳 This is perfect for those times when you’re doing a bug bash in Slack. Jam auto-includes device info,

 

Product Updates

Launching today! Be 20x faster at reporting bugs in Jira. 👇

It’s fast for you, and perfect for your engineers - so you can all enjoy a more productive day. 🎉

 

Engineering

Patching dependencies is easier than forking

How to use patch-package to patch dependencies in javascript apps.